deliveryWe will dispatch your order within two working days of receiving it, on an overnight courier service. Please add on an extra day if you live in a remote delivery area. This service requires a signature from the receiver, so please use an address where there will be someone to sign for the package. Our courier cannot leave packages on the back porch, inside the garage, under the cat etc. International orders will be dispatched on an International Registered Service and may take up to a week in transit. Our shipping and handling charges are as follows: |
 |
 |
| up to £10 | £11-£100 | £101-£200 | over £200 | |
| united kingdom | £6 | £6 | free | free |
| european union | £6 | £10 | £10 | free |
| rest of the world | £6 | £10 | £10 | free |
returns and exchanges
We pride ourselves on our customer service and hope that you are delighted with your purchase. Having said that, we are consumers as well and we know that sometimes you just plain change your mind about things. Should you have a change of heart about our products, for any reason whatsoever, you can return your order to us within 14 days of receiving it for an exchange or refund (original postage excepted). We recommend that you obtain a certificate of posting when you send your parcel back and ask that you phone or email us before posting so that we can expect it. The item must be returned unused and in its original packaging to:
tales from the earth
unit 3, mandeville courtyard,
142 battersea park road,
london
sw11 4nb
